Reviews: North Shore Marina

Reviewed by: Grant Eagle , Call Me Curly, on Sep 16, 2024
Vessel Type: Power
LOA: 47'
Draft: 3.5'

Rating: 5

We sustained substantial damage on our boat when a cleat was pulled out of our stern along with a large chuck of fiberglass. The first stop after our mishap was Grand Haven where there were three marinas which had the capability to repair this damage. I am always apprehensive with large boat repairs as you always feel you are a captive customer. I chose North Shore Marina where Tom told me they could handle the repairs in the next two weeks, one of which included Labor Day weekend with a short work week. He provided a written quote for the work by e-mail. Luckily, we had planned on returning home for a week from that location, so the extra week was not really an issue. Throughout the following two week, Tom kept me up to date with the progress of the repairs and always responding to my inquiries the same day. In the end, when we arrived to launch to boat, the work had been done perfectly. Tom allowed access for us to unload a car full of provisions on the Sunday before launch while the boat was still in the paint shop. After returning our rental car and returning for the launch on the Monday, we arrived to find the boat on the travel-lift and ready to go. When I went in to take care of business, I was handed an invoice which was considerably less than the amount quoted, plus they had done additional work on some swim platform damage which I had actually declined on their earlier offer to correct. I can't say enough about the professionalism on the way this was handled by Tom and his crew from start to finish. It is always a bonus to have your faith restored in a business where most seem out to maximize profit and do little to promote integrity. I would certainly recommend North Shore Marina for any boat repairs you may need.

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