Reviews from Rob (1)

Marina Review for Krates Marina

Reviewed by: Rob on Sep 9, 2017
Vessel Type: Power
LOA: 37'
Draft: 34.0'

Rating: 1

Called them for service @ 930am.They advised they would get back to me that day via email. No email as of 3pm so called again. I was assured that they were looking into the service schedule and would email by the end of the day...Guess what...no email that day and this was Friday. Called them 915am on the following Monday. They seemed to have no record of me calling so I explained to them again. The service department then said well bring it in next Monday and they would look at it sometime that week..no specific date.
Told the girl that the Monday was Labour day and weren't they closed. They then said well bring it in on Tuesday....Would never recommend this dealer to anyone.
Found another Mercury Dealer ..Keswick Marine who took my boat 2 days later and repaired it in 4 days...That's Service!!

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  Sent to marina for comments. 2nd request.

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