What an incredible boatyard/Marina ! We needed to conduct engine service on our Yamaha outboard before entering Canada on the Loop. Called and scheduled service a week in advance and planned to arrive on Thursday with haul out and service on Friday. A power outage at the Erie Canal locks 20 &21 delayed our arrival a day. We called Winter Harbor and kept them abreast of our delayed arrival. When we arrived at 10:30AM Friday, the lift was in the slip and staff guided us in for an immediate haul out. The Technicians and staff were Amazing! Had us take care of and back in the water by 1:30pm. Staff walked us around the beautiful property , facilities, and ships store (which was amazing). The grounds and facilities were immaculate. We have never seen a boatyard this well managed, welcoming, and squared away! Two curtesy cars were a huge benefit with great grocery stores, beverage store, and an Ace Hardware plus a Home Depot within a 15 min drive. Good restaurants just a mile away on the water. the docks were in great shape and their fuel island was self help, open 24/7 and really were the most competitive prices in the region. Dockage rates were among the most reasonable that we have encountered in 2,500 miles of the Great Loop thus far. When we reached our slip - we met several looper friends, and made new ones. Had a great evening grilling and dock tailing in the outstanding pavilion overlooking the Erie Canal. Oh and the ladies in the office were soooo welcoming - they also make great almond brownies and coffee cake too !! We met new friends who hail from within 50 miles of our home in TN and have wintered their boat here since 2016..... after spending a couple of days here - we understand why. If you need any type of maintenance performed, or a heated winter storage - we highly recommend Winter Harbor Marina and Boatyard. Honestly, we hated to leave ! We will be back for sure, and plan an extended stay here.