Reviews from Marty Seidel Bond (1)

Marina Review for Safe Harbor Lauderdale Marine Center

Reviewed by: Marty Seidel Bond on Feb 6, 2025
Vessel Type: Sail
LOA: 43'
Draft: 4.0'

Rating: 1

The women answering our initial phone calls were so sweet. Imagine our surprise to find that the customer service was terrible! First of all, the office is closed on the weekends when people often bring boats in or out. Then, when the slip circled on the digital map given to us by the account manager, Carol, was occupied, the dockhands did not hear us on channel 8. They did their best but they didn't know where to put us.
Carol Hopkins then rudely told us to tie up stern-to in an inappropriate place which had no way to secure the port bow. Fortunately, it was light wind on the weekend. Monday, she suggested a mooring ball and then implied that I didn't know how to tie up to one.
I asked if we could have a slip with a side tie as promised and she texted "Who promised?" When she realized it was her, she said we could move the next day.
The next morning, she texted to say that they were launching a boat and whoever got to the slip first would get it. That's about the tackiest example of poor planning that we have dealt with in 20 years of sailing. Rude and disrespectful. It colored our stay.

Not only that, but the person in sales charged us for 50amp though we pull 30. Even though the rate sheet stated a price difference, he said "yea, we have a converter but the price is the same."

This was a very noisy place being next to I95 and of course there is a lot of work going on. Our boat had lots of fine dust from grinding work nearby.

I would avoid this place unless you need a haul-out.

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